Clerko Terms of Service (Business)

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These Terms of Service (the “Terms”) govern your access to and use of the Clerko website at https://getclerko.com (the “Site”) and our web application available at https://app.getclerko.com (the “App”). The Site and App are together the “Services”.

B2B only: The Services covered by these Terms are intended solely for use by entrepreneurs (individuals acting in the course of business and legal entities). The Services are not intended for consumer use. If you are a consumer, do not use the Services.

By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, and that you have authority to bind the business you represent (if applicable).

1. Who we are (service provider)

The Services are provided by MEET FORECAST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000817298, NIP: 5252808916, REGON: 385010804, registered address: Twarda 18, 00-105 Warszawa, Polska (“Clerko”, “we”, “us”, “our”). Contact: [email protected].

2. Definitions

For the purposes of these Terms:

  • Account means your user account for accessing the Services.
  • Workspace means the organizational account where users collaborate and where Credits are held (sometimes also called a “firm” in the Services).
  • Customer Content means content you or your authorized users upload, import, submit, or otherwise make available through the Services (including invoices, receipts, bank statements, transaction data, and business profile details).
  • Connected Account means a third-party account you connect to the Services (for example Gmail/Google Workspace, Outlook/Microsoft 365, Google Drive, OneDrive).
  • Credits means prepaid usage units used to access certain paid features. Unless stated otherwise in the Services, 1 credit = 1 uploaded or imported invoice/receipt or 1 uploaded bank statement.

3. Eligibility; business use only

You may use the Services only if you are acting as an entrepreneur within the meaning of applicable law and have capacity to enter into a binding agreement. If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

4. Account registration; security

  • Accurate information: you must provide accurate and up-to-date information and keep it current.
  • Credentials: you are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.
  • Unauthorized use: you must promptly notify us if you suspect unauthorized access to your Account.

5. The Services

The App is designed to help you manage and process accounting documents and related information, including: uploading and organizing invoices/receipts, scanning connected inboxes to detect invoice documents, extracting structured data from documents, and uploading/parsing bank statements.

5.1. No professional advice

The Services are provided for informational and workflow purposes only and do not constitute accounting, tax, legal, or financial advice. You are solely responsible for verifying outputs, maintaining accurate books and records, and complying with applicable laws (including tax and accounting requirements).

5.2. AI and automated processing

Some features use automated processing (including AI-based methods) to classify documents and extract fields. Automated outputs may be incomplete, inaccurate, or inappropriate for your specific circumstances. You are responsible for reviewing and confirming results before relying on them.

6. Connected Accounts; third-party services

The Services may allow you to connect third-party services (such as Gmail, Outlook, Google Drive, or OneDrive). Your use of any third-party service is governed by that third party’s terms and policies, not ours.

  • Authorization: you authorize us to access and process data from Connected Accounts as necessary to provide features you enable (e.g., inbox scanning, cloud mirroring/export).
  • Permissions: you are responsible for ensuring that you have the right to grant such access and that connecting the account does not violate your internal policies or third-party agreements.
  • Availability: we do not control and are not responsible for third-party services, including their uptime, security, or changes to their APIs that may affect integrations.

6.1. Email inbox scanning (Gmail/Outlook)

If you enable inbox scanning, you instruct us to scan a connected inbox to identify invoice-like emails and import invoice documents into the App. You represent and warrant that you have all necessary rights and permissions to connect the inbox and to permit this processing (including, where applicable, permissions from your employees, contractors, and other mailbox users).

6.2. Cloud storage mirroring (Google Drive/OneDrive)

If you enable cloud storage mirroring, you instruct us to create and manage folders and to upload copies of invoice documents into your connected Google Drive or OneDrive (for example, organized by month). You can disconnect these integrations at any time through the App.

7. Customer Content

7.1. Ownership

As between you and Clerko, you retain all rights in Customer Content. We do not claim ownership over your Customer Content.

7.2. License to operate the Services

You grant Clerko a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Customer Content solely to provide, operate, secure, and improve the Services and as otherwise permitted by these Terms and our Privacy Policy.

7.3. Your responsibilities

  • Rights and legality: you are responsible for ensuring Customer Content is lawfully obtained and that you have all necessary rights, permissions, and consents to upload or import it.
  • Sensitive data: you should avoid uploading special categories of personal data or other highly sensitive information unless necessary for your use case and permitted by law.
  • Accuracy: you are responsible for the accuracy and completeness of Customer Content and any decisions made based on the Services.

7.4. Deletion and retention

You can upload, export, and (where available) delete documents and other Customer Content through the App. We may retain certain information for a limited period in backups, logs, and security records, or as required to comply with law and to resolve disputes. Details about retention are described in our Privacy Policy.

8. Acceptable use

You agree not to (and not to allow anyone to):

  • Use the Services in violation of applicable law, regulation, or third-party rights.
  • Upload malware, attempt to disrupt the Services, or bypass security or access controls.
  • Reverse engineer, decompile, or attempt to derive source code or underlying ideas of the Services, except to the extent such restriction is prohibited by law.
  • Scrape, crawl, or use automated means to access the Services in a way that materially burdens the Services or circumvents rate limits.
  • Access or use the Services to build a competing product, benchmark publicly without our prior written consent, or resell the Services unless explicitly authorized by us.

9. Fees, Credits, and billing

9.1. Credit packs

Certain features require Credits. You can purchase one-time Credit packs via Stripe Checkout. Prices and available packs are shown in the App. Credits do not expire unless stated otherwise at the time of purchase.

9.2. Credit consumption

Credits are consumed when you add documents to the App (for example when you upload or import an invoice/receipt or upload a bank statement). Some features (including inbox scanning and bank statement uploads) may be blocked or limited if you have insufficient Credits.

9.3. Taxes

You are responsible for any taxes, duties, or levies applicable to your purchases, except for taxes based on our net income.

9.4. Payment processing (Stripe)

Payments for Credit purchases are processed by our payment processor (currently Stripe). We do not store full payment card details. Your use of Stripe is subject to Stripe’s terms and policies.

10. Refunds (unused Credits)

Subject to the terms below, we will refund purchases of Credits that are unused if you submit a refund request within 30 days of the purchase date.

This Section 10 does not limit any additional refund rights explicitly granted elsewhere in these Terms (for example, in case of termination by Clerko for convenience).

  • How to request: email us at [email protected] from your account email and include your Workspace identifier and purchase date/receipt (or Stripe invoice ID if available).
  • Unused means: we can refund only the portion of Credits that has not been consumed at the time we process your request. If your Workspace has a pooled Credit balance, refundable Credits are calculated as the lesser of (a) your current remaining balance and (b) the number of Credits purchased in the relevant transaction (we may apply a FIFO consumption method for this calculation).
  • Exclusions: we may deny or limit refunds in cases of fraud, abuse, chargebacks, or where required by payment processors.
  • Refund method: refunds are issued to the original payment method when possible.

11. Intellectual property; feedback

We and our licensors own all rights in the Services, including software, design, and trademarks (excluding Customer Content). If you provide suggestions or feedback, you grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.

12. Privacy and data protection

Our processing of personal data is described in our Privacy Policy. The Privacy Policy explains what we collect, how we use it (including inbox scanning and document processing), and how we share it with service providers (including Stripe and other subprocessors).

13. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”. We disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that automated extraction or AI outputs will be accurate.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

14. Limitation of liability

To the maximum extent permitted by law, Clerko will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or business opportunities, arising out of or related to the Services or these Terms.

To the maximum extent permitted by law, Clerko’s total aggregate liability for all claims arising out of or related to the Services or these Terms will not exceed the total amount you paid to Clerko for Credits in the 12 months preceding the event giving rise to the claim.

These limitations apply only to the maximum extent permitted by applicable law and do not limit liability for matters that cannot be limited under applicable law (including liability for intentional misconduct).

15. Indemnification

You will indemnify and hold harmless Clerko and its officers, directors, employees, and contractors from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Content, (b) your use of the Services, (c) your Connected Accounts, or (d) your violation of these Terms or applicable law.

16. Suspension; termination

We may suspend or terminate your access to the Services (in whole or in part) immediately if we reasonably believe: (a) you have violated these Terms, (b) your use poses a security risk, (c) required by law, or (d) your use may cause harm to us or others.

Termination by Clerko for convenience: we may terminate your Account (and these Terms) for any reason or no reason by giving you at least 30 days’ prior notice (for example by email or through the Services). If we terminate for convenience (i.e., not due to your breach or other “for cause” termination), we will refund all unused Credits remaining in your Workspace at the time of termination, regardless of when those Credits were purchased.

You may stop using the Services at any time. Upon termination, your right to use the Services will cease. Provisions that by their nature should survive termination will survive (including intellectual property, disclaimers, limitation of liability, and indemnity).

17. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date at the top of this page. If changes are material, we may provide additional notice through the Services. Your continued use of the Services after the effective date of an update means you accept the updated Terms.

18. Miscellaneous

  • Force majeure: we will not be liable for delays or failures caused by events beyond our reasonable control (including outages, natural disasters, war, labor disputes, and failures of third-party networks or providers).
  • Assignment: you may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
  • Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in effect.
  • No waiver: a failure to enforce a provision is not a waiver of the right to do so later.
  • Entire agreement: these Terms, together with any policies referenced (including the Privacy Policy), are the entire agreement regarding the Services and supersede prior agreements on that subject.

19. Governing law; jurisdiction

These Terms and any dispute arising out of or related to them or the Services will be governed by the laws of the Republic of Poland, without regard to conflict-of-law principles. The courts of Warsaw, Poland will have jurisdiction over disputes, to the extent permitted by applicable law.

20. Contact

Questions about these Terms: [email protected].